• Meet the team

  • Danielle Bell - Principal Physiotherapist


    Danielle is a senior physiotherapist in pelvic health, which encompasses bladder, bowel and sexual dysfunction, along with pregnancy related dysfunction and pelvic pain. After 15 years of continuous learning, she is now commencing her PhD in bladder physiotherapy.

    75% of Danielle’s case load comprises complex conditions such as obstructed defecation or fecal incontinence, urge urinary incontinence, pudendal neuralgia and dyspareunia. Danielle trains a team of pelvic health physio’s providing rehabilitation for pelvic organ prolapse and stress urinary incontinence, including the use of vaginal support pessaries.  

    Danielle is an active public speaker, teaching evidence based practice and clinical pearls to community groups, medical training groups and integration committees.

    The other 25% of Danielle’s case load is spent assisting her very loyal musculoskeletal patients, for instance with headaches and spinal pain.


    -Bladder, bowel and sexual health

    -Chronic complex pelvic pain

    -Abdominal pain

    -PhD candidate in urinary urgency, brain-bladder sensitisation

    -Prolapse including pessaries

    -Postpartum dysfunction including separation (diastasis) and back pain or returning to sports

  • Ginny Erichsen - Senior Physiotherapist


    Ginny is a senior physiotherapist in musculoskeletal physiotherapy. She has been a clinician for 24 years and in that time has had varied experience in both University teaching hospitals and private practice in England and Australia.

    Ginny developed an interest in the assessment and treatment of shoulders whilst working alongside Orthopaedic Shoulder Surgeons in England. Here she had the opportunity to watch them operate, sit in on out-patient clinics and conduct some research.

    Throughout the last 15 years she has continued her professional development by attending post graduate education to keep up to date with the latest evidence based practice in Physiotherapy.

    The majority of Ginny’s case load now comprises of complex shoulder conditions referred from local and Brisbane based surgeons, local GP’s and allied health professionals.

    Ginny also leads the post graduate training program at Active Physiotherapy and speaks at local events.


    -Pre and post op Shoulder conditions

    -Shoulder pain / injuries

    -Neck related conditions


    -Chronic Pain

    -Western Acupuncture

  • Suzanne Ketsimur - Senior Physiotherapist

    BAppSc (PT) Hons

    Suzanne graduated from the University of South Australia in 1998 with a Bachelor of Applied Science in Physiotherapy with Honours.

    She then worked in Griffith, NSW, for the following 3 years. During that time, she worked with a number of local Rugby League clubs as well as local Rugby Union, Soccer and AFL teams, gaining valuable experience in the assessment, management and rehabilitation of various sporting injuries. Suzanne has enjoyed participating in many different sports throughout her life, playing hockey for many years, and competing in Outrigging at a National and International level.

    Since moving to Mackay in 2003, Suzanne has developed an interest in BPPV and Vestibular Rehabilitation. Dizziness and loss of balance can not only be a debilitating problem on its own, but increases the risk of falls, which can cause serious injuries in some cases. She finds it very rewarding to see people regain their mobility, independence and confidence through Physiotherapy. Suzanne enjoys expanding her knowledge through regular courses and in recent years has attended various workshops and conferences around the country. One particular course she enjoyed involved identifying "weak links" in patients, which is not only useful in treating chronic or recurrent problems, but also in injury prevention and even improving sporting performance.


    -Hip problems including Gluteal Tendinopathy

    -Running related injuries


    -Vestibular Rehabilitation

  • Dale Jones - Senior Physiotherapist

    BPhty, GCertPF, GDipCouns&Psych, GDipDiv

    Dale moved to the warm climate of Mackay in 2017 after spending the previous eight years in Tasmania. Her main area of interest is in pelvic floor dysfunction which usually involves very intimate areas of people's lives that can be embarrassing to discuss – urinary incontinence, faecal incontinence, sexual dysfunction, pelvic pain, pelvic organ prolapse. She really enjoys being able to support people and help remove barriers to being able to fully enjoy their lives. Dale has completed a Graduate Diploma of Counselling and Psychotherapy and uses this within physiotherapy practice to support psychological impacts of health dysfunctions and is now completing her Masters of Counselling.  

    Dale has worked in a wide variety of physiotherapy positions: hospital, private practice, Education Queensland, Aged and Disability Services.  While living in the Northern Territory Dale was awarded a Churchill Fellowship in 2006 to study the Indigenous application of the Ponseti method of managing club foot which was a very rewarding experience travelling to both Iowa and Uganda.  In her own time she loves to read, go camping, play the piano and flute, walk, and discovering about people's life journeys.


    -Pelvic floor dysfunction


    -Complex presentations

    -Neurological rehabilitation

  • Kara Shepherd - Senior Physiotherapist

    BPhty Masters Musc&Sports

    Kara is delighted to be joining the team again at Active Physiotherapy.  Kara first graduated from University of Queensland in 2000.  She then commenced hospital work, firstly at Rockhampton Base Hospital, Mackay Base Hospital and Muswellbrook Hospital.  Family saw her relocate to Moranbah and work in the Private Practice there for 7 years. 

    During her time at the Moranbah Private Practice she worked a lot with mining injuries and return to work, musculoskeletal problems due to overuse and longterm exposure to mining conditions/equipment, as well as sporting injuries and overuse, back care education. Kara studied her Masters in Musculoskeletal and Sports Physiotherapy in 2008 at Griffith University.  After the birth of her first and second daughters, she has worked part time for Active Physiotherapy. Kara now has three beautiful daughters and is working part time. 

    Kara loves helping patients return to their function and ease their pain.  Having been a dancer herself, she loves working with dancers and is passionate about injury prevention.  

  • Claire Stevenson - Physiotherapist

    BESS, MPhtySt

    Claire graduated with a Master of Physiotherapy Studies from the University of Queensland after also completing a Bachelor of Exercise & Sports Science.

    Claire is currently studying a Master of Clinical Rehabilitation in Neurological Physiotherapy to specialize in neurological rehabilitation.

    Claire works with NDIS participants and people with neurological conditions such as Stroke, Multiple Sclerosis, Parkinson’s Disease, Spinal Cord Injury, Acquired Brain Injury, Functional Neurological Disorder and many others.

    With her background in exercise science and neurological rehabilitation, Claire prescribes targeted exercise programs and strategies for patients to improve their function, quality of life, and independence. Claire sees patients in the clinic but also visits homes, gyms, pools and the community to work on specific activities relevant to patients goals.

    Claire has additional training in Pilates and Hydrotherapy and often uses these exercises for neurological rehabilitation.

  • Isaac Fitzsimon - Physiotherapist


    Isaac graduated from James Cook University in 2018. Having grown up in Mackay he is proud to return to the region and join the Active Physiotherapy team. In his spare time Isaac can be found exploring the Mackay/Sarina region, camping and playing local hockey and volleyball. Prior to becoming a physio, Isaac worked in aged care and has also worked with the NRL and Women’s Big Bash League as a massage therapist.

    Currently, Isaac works with the Mackay Meteors as the lead physio and is a member of the APA Musculoskeletal and Sports + Exercise national groups. He is also the team leader of our Sarina clinic.

    Isaac prides himself on having a very personable approach to all his patients taking the time to understand both the condition and the person in front of him. He has undergone a number of post graduate courses to expand his knowledge and assist in enhancing patient outcomes.

    Special interest areas include:

    • Spinal pain – neck and lower back (APA Spinal A – Lumbar and Cervical)
    • Dry needling/Western Acupuncture
    • Osteoarthritis Management
    • Falls prevention
    • Sporting Injuries (APA Sports Physiotherapy Level 1)
    • Strength and conditioning (ASCA Lv 1 Strength and Conditioning Coach)
    • Occupational Health (JobFit Systems Accredited)
    • Orthopedics/post-operative management
    • Upper and lower limb musculoskeletal
  • Jack Lando - Physiotherapist


    Jack is a Mackay local who recently moved back after working in Regional Victoria as a private practice physiotherapist. Jack has a strong interest in occupational health, disability health, osteoarthritis (Back, Hip, and Knee), and multi-trauma rehabilitation. During his time in Victoria, Jack worked with a large variety conditions including workforce injuries, neurological conditions, cancer-related pain, headaches, general musculoskeletal injuries, acute sporting injuries, and post-surgical rehabilitation.

    Jack has also worked with industrial managers to modify sites to prevent injuries, implement injury prevention programs, advise and consult on return to work plans, conduct pre-employment assessments, present workplace health presentations and assist in design of pre-employment assessments specific to site tasks and provided onsite Physiotherapy consultation to large industrial companies.

    Jack has also had experience conducting Pilates classes for clients with chronic pain, chronic fatigue, acute sporting injuries, for general fitness, cerebral palsy, brain injuries, and osteoarthritis. Jack is trained to identify the key issues needing to be targeted through assessment and implement an individualised Pilates program specific to your aggravating and easing factors.

    Jack has completed a variety of courses including advanced shoulder, Dry Needling, Sport rehabilitation, and the GLAD Arthritis Program.

    Jack has also had experience working with dementia in aged care, completing pain management physiotherapy.

    Jack is excited about the opportunity to provide Physiotherapy to the Mackay region, and is ready to implement the skills he has learnt from his experiences in Victoria. Jack’s approach to Physiotherapy is positive, detailed, and comprehensive. Jack believes in a hands-on approach in conjunction to exercise and advice, to ensure that his clients get the most holistic approach from rehabilitation.

  • Jemma Carter - Physiotherapist


    Jemma graduated from James Cook University in 2018 with a Bachelor of Physiotherapy. Having moved to Mackay once completing her study, Jemma enjoys getting away in her spare time camping, surfing and spending time at the beach. Jemma also loves playing sport, including AFL and beach volleyball.

    Currently, Jemma works in both our Mackay and Sarina clinics, enjoying helping both communities to achieve their best health outcomes. Her approach to treatment is very individualised and focuses on understanding clients goals to create personalised treatments.

    Jemma enjoys treating a mixed caseload of general musculoskeletal and orthopedic conditions. She also has a special interest in Neurological physiotherapy and rehabilitation, working with many clients on NDIS.

    The rest of Jemma’s caseload consists of women’s health physiotherapy. This includes pregnancy related conditions, post natal recovery such as abdominal separation and return to sport, bladder and bowel disorders, and prolapse (including pessaries).

    She has completed a number of post graduate courses to expand her knowledge and assist in enhancing patient outcomes.

    Her special interest areas include:

    • Dry Needling / Western Acupuncture
    • General musculoskeletal physiotherapy
    • Bladder, bowel and sexual health
    • Pre and post-natal physiotherapy including abdominal separation and return to sport
    • Neurological Physiotherapy and NDIS (APA Level 1 Neurological Physiotherapy)
  • John Mulherin - Physiotherapist


    John became a member of the team here at Active in 2020. Having grown up as a Mackay local, John has now returned and is motivated to work as a Physiotherapist in the town he calls home. He graduated in 2019 from James Cook University, Townsville.

    John has a keen interest in all musculoskeletal conditions, particularly back, shoulder, knee and sporting injuries. Another area of interest is sports concussion and the role that Physio can play to help you return to normal. Having grown up leading an active lifestyle, he is aware of the importance of injury management to get you back into the game in your best form possible!

    Outside of work John enjoys all things outdoors, playing rugby league, and going to listen to live music. John was lucky enough to perform a placement in his final year of university in Cambodia, and managed to travel around Vietnam gaining some valuable life experiences!

    John is excited to be a part of the Active team and work with the Mackay community to assist them in their day to day lives and reach their goals. He is a firm believer in taking the time to understand a person and where they are coming from, as he believes that through this he can offer the best advice and therapy possible to help you achieve your goals!

  • Steve Gabriel - Physiotherapist

    BAppSc MPhysioPrac

    Steve has relocated from Melbourne with his wife and daughter to join the team at Active Physiotherapy after completing a Bachelor of Applied Science and Master of Physiotherapy Practice at La Trobe University. Steve’s family in law are long term Mackay residents. He has enjoyed playing a wide variety of sports including basketball, volleyball, netball and boxing before discovering his passion for Australian Rules Football and rock climbing.

    Steve places a high value on patient education and communication to ensure his patients always feel they have a fantastic understanding of their road to recovery. He enjoys treating a wide range of musculoskeletal conditions including low back, neck and shoulder pain and has a special interest in treating sporting injuries.

    In his spare time, aside from enjoying the outdoors, running, rock climbing, hiking and travelling, he can be found advancing his clinical skills at local and interstate professional development courses. Two of his greatest achievements include trekking to Mt Everest Base Camp and completing the Melbourne half marathon.

  • Scott Schulte - Physiotherapist


    Scott joined the Active Physio Team in 2020. He graduated from Australian Catholic University in Brisbane with a Bachelor of Physiotherapy.           

    Scott is originally from the Mackay region, having grown up near Sarina, and is excited to return home and work with the fantastic team here at Active. Scott enjoys treating a range of sporting injuries and musculoskeletal conditions with all age groups, with the aim of helping individuals to achieve their goals.

    While completing his physiotherapy degree, Scott maintained a career as a professional athlete, playing Rugby League at an elite level in Townsville, Sydney and Brisbane. In his spare time, he enjoys fishing, camping, playing golf, and making the most of the beautiful outdoors with friends and family. Scott consistently provides a caring, client-centered approach and delivers personalized treatment, with the goal of having a positive impact on the lives of those in our community.

    Scott is interested in treating Musculoskeletal and Orthopaedic conditions, as well as all sports/exercise related injuries, especially rugby league. Scott also has an interest in Prostate Recovery and Men's Health Physiotherapy.

    Scott is the co-convenor of the Mackay Prostate Support Group that meets at Active Physiotherapy every 2nd Thursday night of the month at 6:30pm.

  • Georgie Mickan - Physiotherapist

    Georgie graduated from University of Canberra in 2019 with a Bachelor of Physiotherapy, and has just moved to Mackay recently after spending a year rurally in Charters Towers.

    Georgie enjoys keeping active, exploring North Queensland and spending time at the beach.

    As a Physio, she values the opportunity to be able to assist in changing quality of life and achieve personalised goals. Georgie enjoys treating a mixed caseload including general and sporting musculoskeletal, orthopedic and neurological conditions. Her special interest is in Women's Health Physiotherapy. 

    Georgie ensures she is learning continually to expand her knowledge so her patients can receive the best individualised rehabilitation to succeed.

    Georgie is very excited to be part of the Active team and be able to help make a positive healthy impact in Mackay.

  • Carmel Ballard - Massage Therapist

    Carmel is our full time massage therapist, with many years experience. Massage therapy focuses on:

    • Improving Circulation and Fluid Drain
    • Improving Movement of Different Parts of the Body 
    • Relieving Pain and Help you Relax 
    Conditions that are often treated using massage include Neck Problems, Headaches and Stress. You can book online via our website or call 49533 557.

  • Kylie Watts – Exercise & Sport Scientist/Therapy Assistant

    Kylie started with Active back in 2018 as a Receptionist and then began a dual role of therapy assistant and receptionist in 2019. Since completing her Bachelor of Exercise and Sport Sciences at CQ University, Kylie now finds herself continuing to assist physiotherapists with their National Disability Insurance Scheme (NDIS) patients, helping them complete exercise and hydro programs but this is continually expanding.

    Kylie is also now available to take on new patients for exercise rehabilitation programs, with a special interest in helping athletes return to sport post-injury. In 2021 Kylie began her Masters of Clinical Exercise Physiology degree and created her own athlete development business – Untapped Athlete Development.

    Outside of work and study, Kylie enjoys training and competing in CrossFit and spending the weekends on her SUP board whenever she can. Kylie looks forward to being able to continue helping physios and their patients, whilst also gaining more responsibility here at Active through completing her studies.